IMPORTANT: New Security Enhancements for MemberDirect® Online Banking
Keeping our members’ money and information secure is always a high priority for Pierceland Credit Union. We are very pleased to introduce an increased authentication solution to help make our MemberDirect online banking service even more secure.
What changes? The first time you log-in to MemberDirect using your personal access code (PAC), you will be prompted to select an image and phrase as well as provide answers to three challenge questions of your choosing.
What happens next? Every time you log in to online banking on your own computer, you will see the image and security caption that you chose. If you don’t see this, you will know it is not the authentic MemberDirect site.
If you access MemberDirect using a shared computer (i.e. the library), you will be asked one of the three challenge questions. Once you answer one question correctly and enter your online banking password, you will be allowed access to your account. It is important to note that you will be allowed three attempts to get the correct answer before being locked out.
Our MemberDirect online banking service allows you to access your account anytime and anywhere. You can check your balance, complete a transfer, pay bills, and sign up for Mobile Banking as another convenient service. If you haven’t signed up for on line banking, please call us at (306)839-2071 and we will be pleased to help you.